1. Introduction
Welcome to M/s. YIXORA INTEGRATED FACILITY MANAGEMENT SOLUTIONS LLP ("YIXORA", "Company", "we", "our", or "us"). We are committed to maintaining the confidentiality and integrity of all personal and enterprise information submitted to us via our online portals, service desks, and operational consultations.
2. Information We Collect
We collect information directly provided by clients when requesting facility management estimates or callbacks:
- Contact Details: Full name, telephone number, business email, and organization identity.
- Facility Specifications: Industry vertical (commercial, industrial, healthcare, institutional, or residential), estimated floor space (sq.ft), physical site address, and required services (HVAC, MEP, housekeeping, security, pest control, fire safety, or CMMS audits).
- Technical Metadata: IP addresses, browser configurations, and interaction logs collected automatically for system diagnostics.
3. Purpose of Processing
Your details are used strictly for legitimate commercial and operational purposes:
- To follow up on consultation inquiries and callback requests within 24 business hours.
- To evaluate building requirements and generate customized Service Level Agreements (SLAs) and quotations.
- To schedule initial site surveys and MEP technical inspections.
- To meet regulatory, occupational safety, and statutory audit obligations.
4. Third-Party Disclosures & Security
YIXORA does not sell, rent, or lease contact records to third-party marketing entities. Information is shared only with secure infrastructure providers under non-disclosure obligations or when required by statutory enforcement authorities.
5. Contact Information & Grievance Desk
For questions regarding data processing or to request updates to your records, please contact our administrative desk at info@yixora.com or call +91 92070 56008.
Postal Address: TC 3/2112, Kattaikonam P O, Thiruvananthapuram - 695584, Kerala (LLPIN: ACR-2395)